No. of Posts:

1

Responsibilities:

• Revenue Management / Optimization - Develop and execute the initiatives with a strong eye on maximizing revenue opportunity and driving the long term relationship with our key hotel /Airline and other suppliers and drive the various revenue leavers within the organization.
• Provide quarterly result assessments of sales staff’s productivity.
• Manage personnel and develop sales and sales support staff. Review progress of sales roles throughout the company.
• Coordinate proper company resources to ensure efficient and stable sales results.
• Formulate all sales policies, practices and procedures
• Guest satisfaction and guest relationship management
• Ensure all the bookings and reservation are processed accurately.
• Vendor management & Relationship management
• Setting up monthly goals and targets
• Focus on productivity and profitability by setting up the sales process
• Focusing on continuous sales process development
• Conducting Monthly meetings for target chasing
• Product Training for updates
• Coaching the team for on profit making guidelines

Guest handling:

• VIP
• Panic
• Past
• Unsatisfied with service

Strategies Planning:

• Planning the business strategies each month with discussion looping the management team
• Plan action for entire team
• Getting the leads and enquiries from all of the branches for services offered by JCH.
• Coordinating consolidated cross selling , upselling through the channel of regional manager to track the value added services offered at branches (Even though a dedicated person / representative for JCH and PEC does not resides at branches)

Reporting:

• Direct to the management
• Daily Briefing pattern
• Team briefing before commencing the day

No. of Posts:

1

Responsibilities:

• Attending to customer queries for International Tours through walk ins, emails and phones calls.
• Able to provide valuable suggestions to clients for their travel plans
• Sending Proposals for Hotels, Preparing Itineraries for International Holiday packages.
• Co-ordination with local and International Vendors for packages
• Regular Follow up with Clients for Payments and making vendor Payments on Time
• Co-ordination with Accounts department for proper upkeep
• Achieving Sales Targets through regular follow-ups.
• Good Communication Skills (written and verbal).
• Must have Knowledge of International Hotels & Destinations.
• Proven track record of converting Hotel & Packages leads into business.
• Should have expertise in designing itineraries & tour costing.

Qualifications:

• Candidate should be at least a graduate from a recognized university or more.
• Candidate with major in tourism from a recognized university will be preferred.
• Should have knowledge of MS Word, Excel, PowerPoint & Internet research.

Location: Pune

Experience: A minimum of 2 years of experience in Tourism Industry is Mandatory.

Salary: As per industry standard.

Reporting To: Team Leader

Requirement: Immediate

Division: Ticketing

Reports To: Operations Manager

Experience: Minimum 3 years in similar capacity

Purpose of Position: To work within the organization and provide a ticketing facility for Walk Ins/Corporates

Salary: As per industry standard.

Responsibilities:

• Adhere to company procedures and policies.
• Issue airline tickets and vouchers accurately within the company standards.
• Reissue of airline tickets in a timely manner.
• Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
• Manage TRIP Q’s
• Calculate the Airfare profitability for each booking
• Calculate the ticketed tax for each booking
• Source the ticketing instructions from contract
• Provide the final QC check on the booking including applicable number of stops, flight numbers used, permitted mileages, and all other booking rules.
• Be accountable for any losses identified
• Produce and dispatch documents via each companies individual requirements
• Support accounts with the investigation of profit margin queries
• Ensure ticket deadlines are met.
• Daily collating, reporting of BSP/accounting documents
• Carry out quality checks and administration tasks.
• Achieve Key Performance indicators, including Productivity, Quality, Loss and Attendance/Time Keeping KPI’s.
• Achieve department revenue targets and objectives.
• Maintain good working relationships with all departments.
• Be approachable and available to offer assistance and advice to colleagues.
• Adhere to all business updates.
• Relay essential information to appropriate colleagues promptly and accurately.
• Attend training sessions and meetings where applicable.
• Remain flexible within the department to meet the needs of the business.
• Manage GDS Q’s in line with Brand SLA’s

Essential Skills, Knowledge and Experience:

• GDS Ticketing, Cancellation & Reissue experience – Galileo & Sabre
• Knowledge of interpreting Airline Contracts and GDS ticket rules
• Excellent team working ability.
• Accuracy and attention to detail is a must.
• Flexibility and requirement to work across several company IT systems, sources of air & ground contracts and additional information sources.
• Display numeric capability.
• A pro-active approach to problem solving, assuming responsibility for the resolution.
• Excellent time management and organization skills, with the ability to multi task.
• The enthusiasm and drive to work to deadlines, targets and achieve objectives.
• The ability to prioritize.
• A pleasant, professional and helpful telephone manner.
• Neat handwriting for issuing hand written documents.
• Ability to decipher airline contracts, transferring details to tickets issued.
• Act professionally at all times, leading by example and representing BTW Visa Services.

Key Behavioral Competencies:

• Fact-Based decision making- Proactively tackles problems and opportunities, generates solutions and commits to action consistent with facts available.
• Continuous Improvement – Actively seeks opportunities to improve in the current role which positively impacts the business, e.g. more efficient or effective methods.
• Team Player - Works in a supportive, co-operative and effective fashion as a team member. Accommodates the needs of others as well as the organization.
• Self Development Orientation - Exhibits ability and willingness to learn and apply new skills and knowledge.
• Relationship Builder – Develops effective working relationships with others. Demonstrates respect and understanding for diverse people, personalities and styles.
• Delivering Results - Takes prompt action to accomplish objectives. Initiates action to achieve goals beyond what is required. Prevents irrelevant issues or distractions from interfering with work completion.
• Technical Expertise - Demonstrates the required skills and expertise to effectively do the role.

Internal Relationships:

• All employees of BTW Visa Services

External Relationships:

• All business customers
• Supplier Relationships